Last Updated: January 26, 2026

Cancellation & Order Modification Policy

At Lumovish, we understand that situations may change after an order is placed. This policy explains how and when you can request an order cancellation or modification, and what options are available once an order enters processing or shipping. Our goal is to keep the process fair, simple, and transparent for all customers.

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Request Window

First 12 Hours

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Cancellation Fee

$0.00 (Free Window)

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Order Status

Before Processing

schedule ⏳ Cancellation & Modification Timeframe

Orders may be cancelled or modified within 12 hours of purchase.
Requests must be received before the order enters processing, packaging, or shipment.
Once an order has moved into fulfillment or has been shipped, cancellations or changes are no longer possible.

mark_as_unread 📩 How to Request a Cancellation or Change

If you need to cancel or update your order, please contact us as soon as possible and include your order number and the details of your request.

📧 Email Support [email protected]

📞 Phone Number +1 (253) 220-4042

Our support team will review your request and confirm whether your order is still eligible based on its current processing status.

local_shipping 🚚 Orders That Have Already Shipped

If your order has already been processed, packed, or shipped:

We are unable to cancel, modify, or redirect the shipment.
Shipping addresses, recipient information, and product details cannot be changed after dispatch.
Once delivered, you may request a return by following our Returns Policy, subject to eligibility requirements.

account_balance_wallet 💵 Fees & Refund Conditions

Free Cancellations:
Requests submitted within the 12-hour window are processed at no cost and qualify for a full refund.

After Processing (Before Shipment):
If a cancellation is requested after the order has entered processing but before shipment, a restocking or handling fee may apply.

Shipping Charges:
Shipping fees are non-refundable once the order has shipped, unless the item is defective, damaged, or incorrect due to our error.

autorenew 🔄 Common Modification Scenarios

Shipping Address Changes:
Allowed only within the 12-hour cancellation/modification window. After that, you must wait for delivery and request a return if needed.

Item Changes (Size, Color, Style):
Changes are permitted only within the 12-hour window. If the order is no longer eligible, the recommended solution is to place a new order and return the original item after delivery.

handshake 🤝 Customer Support

For help with cancellations or order modifications, please contact us during our support hours:

📧 Email [email protected]

📞 Phone +1 (253) 220-4042

🏠 Address 10604 SE 243rd Pl, Kent, WA 98030, USA

🕘 Support Hours Mon – Fri, 9:00 AM – 6:30 PM (EST)

At Lumovish, we are committed to providing a smooth, dependable, and stress-free shopping experience through clear policies and responsive customer care. Thank you for shopping with us.