Refund Policy

account_balance_wallet 💳 Refund Eligibility & Processing

To ensure fairness and accuracy, all refunds follow the process below:

Refunds are only issued after returned item(s) are received at our facility, carefully inspected, and approved according to our return eligibility standards.

Once approved, refunds are processed within 10 business days after inspection.

Refunds are issued to the original payment method used at checkout (PayPal). We do not offer refunds to alternative accounts or payment methods.

You will receive an email confirmation once your refund has been successfully processed.

Depending on your bank or payment provider, refunded funds may take an additional 2–3 business days to appear in your account.

event_busy ⏳ Order Cancellations

We understand that plans can change. Our cancellation policy is outlined below:

Orders may be canceled within 12 hours of purchase by contacting our support team via email or phone.

If your cancellation request is received within the 12-hour window and the order has not yet entered fulfillment, a full refund will be issued with no fees or penalties.

Once an order has entered processing or shipping, cancellations are no longer guaranteed. In this case, you may need to follow our Returns Policy after delivery to request a refund.

report_problem ⚠️ Refund Exceptions & Limitations

To protect product integrity, hygiene standards, and fair use, the following conditions apply:

Items that are used, worn, damaged, missing original packaging or tags, or returned outside the allowed timeframe are not eligible for refunds. These items may be returned to the customer at their expense.

Certain items—such as undergarments, swimwear, or earrings—are final sale once opened and cannot be refunded.

Returns sent without prior approval or without a valid Return Authorization (RMA) will be rejected and not refunded.

If an item was clearly marked as a gift at checkout, an approved return may result in a gift credit equal to the item’s value. If not marked as a gift, refunds are issued to the original purchaser’s payment method.

support_agent 📞 Contact & Customer Support

If you have questions about refunds, cancellations, or an existing order, our support team is here to assist you.

Lumovish is dedicated to honest policies, secure transactions, and a customer-first shopping experience. Thank you for choosing us—we appreciate your trust.