Returns Policy

menu_book 📘 Definitions & Scope

For clarity throughout this policy:

• Company / We / Us / Our refers to Lumovish (Sharma Vidyanshu), located at 10604 SE 243rd Pl, Kent, WA 98030, United States.
• Products / Goods mean any items offered for sale on our Website.
• Order refers to a confirmed purchase made through our Website.
• The website refers to https://lumovish.com.
• Customer / You refers to the individual or entity that places an order with Lumovish.

schedule ⏱️ Return & Cancellation Timeframe

• Return requests must be submitted within 30 calendar days from the date you receive your order.
• Requests made after this 30-day period are not eligible for return or refund.
• All returns require prior authorization from our Customer Support Team.
• Items sent back without approval will not be accepted or refunded.

contact_support 📩 How to Request a Return

To initiate a return, please contact our support team using one of the methods below and provide your order number, proof of purchase, and reason for return.

fact_check 📦 Return Eligibility Requirements

To qualify for a return, all of the following conditions must be met:

• The item was purchased within the last 30 days
• The item is unused, unworn, and unwashed
• The item is returned in its original condition and packaging
• All tags, labels, and included accessories are intact
• Valid proof of purchase is provided

block 🚫 Items Not Eligible for Return

The following items are non-returnable:

• Custom-made, personalized, or made-to-order products
• Clearance or final sale items
• Hygiene-sensitive or intimate products that have been opened or used

These exclusions are in place to protect product integrity and customer safety.

local_shipping 🚚 Return Shipping Process

Return Address:
10604 SE 243rd Pl, Kent, WA 98030, United States

If the return is due to personal preference, incorrect sizing, or ordering error, return shipping costs are the customer’s responsibility.

We strongly recommend using a trackable and insured shipping method. Lumovish is not responsible for returns lost or damaged during transit.

redeem 🎁 Gift Returns

• If an item was purchased as a gift and shipped directly to you, an approved return may result in a store credit or gift refund equal to the item’s value.
• If the item was not designated as a gift at purchase, any refund will be issued to the original buyer’s payment method.

account_balance_wallet 💳 Refund Processing

Once your return is received and inspected, we will notify you by email regarding approval or rejection.

• Approved refunds are issued to the original payment method (PayPal).
• Refunds are typically processed within 10 business days after approval.

Please note that processing times may vary depending on your bank or payment provider.

warning_amber ⚠️ Policy Exceptions & Limitations

Items that do not meet the return eligibility requirements will not be refunded.

• Lumovish reserves the right to deny returns in cases of misuse, excessive wear, intentional damage, or suspected fraud.
• Original shipping fees are non-refundable, except when the return is caused by an error on our part.

handshake 📞 Contact & Support

If you have any questions about this Returns & Refunds Policy or need assistance with a return, please contact us:

📧 [email protected] | 📞 +1 (253) 220-4042

Lumovish is committed to transparency, fairness, and customer satisfaction. Thank you for choosing us—we appreciate the opportunity to serve you.